Frequently Asked Questions
How long does shipping take?
UK orders typically arrive within 2-3 business days. International shipping takes 5-10 business days depending on your location. All orders include tracking.
Can I modify or cancel my subscription?
Absolutely! You can pause, modify, or cancel your subscription at any time through your account dashboard. Changes made before the 15th of the month will apply to your next shipment.
Do you offer wholesale pricing?
Yes, we work with cafés, restaurants, and retailers. Please select "Wholesale Enquiry" in the contact form above, and our partnerships team will be in touch within 48 hours.
What is your return policy?
We want you to love your coffee! If you're not satisfied, contact us within 14 days of delivery and we'll make it right—whether that's a replacement, exchange, or refund.